Engaging people with differing views: practising difficult conversations- workshop

Delyth Jewell, Citizens Advice

In this workshop we’ll explore how to contend with difficult conversations, from empathetic listening to creating a space for mutual understanding.

With the help of an actor, participants will take part in discussions and activities designed to help engage people with a different point of view.

(Note: This session will run through to 11.15, and is a repeat of the session on Day 1)